Policies

CARE INSTRUCTIONS

Every piece of Sienna Likes To Party and Jacques and Sienna is handmade with love so it needs to be well cared for. To help maintain it’s beauty and longevity it is best for the product to be placed back into its pouch between uses.
Sienna Likes To Party and Jacques and Sienna Accessories are not toys and have small parts so they are not suitable for children under 3 years of age.

 

PAYMENT + SHIPPING 

PAYMENT METHODS
All prices can be shown in the currency that you select.
International orders may be subject to local taxes or duties.
We accept Visa and MasterCard credit card payments via Paypal.
We can accept direct credit to our bank account in New Zealand and Australia only.• Just choose ‘bank transfer’ when you check out.
• You will receive an email confirmation with our bank account details.
• If your payment is not received within 7 days of your order date, your order will be canceled

 

SHIPPING
Your shopping cart displays the goods you have purchased. We dispatch orders within 3-5 days of receipt of payment and will email you if there are any delays.

 

NEW ZEALAND
Orders to destinations within New Zealand will be sent by NZ Post/ DHL courier post couriers and are tracked. Items may need to be signed for, so if you are not at home we recommend having your item sent to your work address. Items will arrive within 1-3 working days.

 

INTERNATIONAL
Orders to destinations internationally will be sent by NZ Post/ DHL/TNT and are tracked. Items may need to be signed for, so if you are not at home we recommend having your item sent to your work address. Items will arrive within 10-14 working days. Any custom clearance delays are out of our control and remain the customer's responsibility in their country.

 

LOST OR DAMAGED ITEMS

If a package does not arrive, or it arrives damaged, please contact us within fourteen days from confirmation of dispatch. We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If a damaged item has arrived we require it to be returned in the same condition as when it was delivered. We will then replace your item free of charge.
We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:
• the item is seized by Customs or any other government agency.
• the item is sent to a country where no postal or courier service exists.
• the loss or damage is the result of an event beyond our reasonable control.
• the loss or damage occurs after delivery.
• the item was authorized to be sent without tracking or without insurance.

 

RETURNS + EXCHANGES

Sienna Likes To Party accepts returns for products purchased on the Sienna Likes To Party website only. If you purchased Sienna Likes To Party product at a retail store or another website we cannot arrange a return for you, you need to work with the store or website you originally purchased from and adhere to their policies.
If for any reason you wish to return an item, we offer a full return or exchange policy within 20 days. To complete your return we require a receipt or proof of purchase. Sorry, we can not offer a refund for items that have been worn or are not in its original packaging or if it falls outside of our 20-day return policy unless the goods are deemed to be faulty.

 

REFUNDS 
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning the goods.
Once we receive the goods and they have been inspected, we will ascertain eligibility for a refund. We will advise via email of the outcome. If the refund has been approved, the refund will be processed and the refund will be automatically applied to your credit card or original method of payment (less the original shipping charges), within a certain amount of days.

 

EXCHANGES
We only replace items if they are defective or damaged. No exchanges may be made.

 

GIFTS
If the item was marked as a gift when purchased and shipped directly to you or your nominated address, the same return policy applies.

 

RETURNS SHIPPING

You are responsible for paying your own shipping costs for returning the item. If you receive a refund the cost of return shipping will be included in your refund only if the item was deemed defective by Sienna Likes To Party.
If you are shipping an item over $75.00 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Customer Service enquiries

siennalikestoparty@gmail.com