RETURNS + EXCHANGES
Sienna Likes To Party accepts returns for products purchased on the Sienna Likes To Party website only. If you purchased Sienna Likes To Party product at a retail store or another website we cannot arrange a return for you, you need to work with the store or website you originally purchased from and adhere to their policies.
If for any reason you wish to return an item, we offer a full return or exchange policy within 20 days. To complete your return we require a receipt or proof of purchase. Sorry, we can not offer a refund for items that have been worn or are not in itsoriginal packaging or if it falls outside of our 20-day return policy unless the goods are deemed to be faulty.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning the goods.
Once we receive the goods and they have been inspected, we will ascertain eligibility for a refund. We will advise via email of the outcome. If the refund has been approved, the refund will be processed and the refund will be automatically applied to your credit card or original method of payment (less the original shipping charges), within a certain amount of days.
We only replace items if they are defective or damaged. No exchanges may be made.
If the item was marked as a gift when purchased and shipped directly to you or your nominated address, the same return policy applies.
You are responsible for paying your own shipping costs for returning the item. If you receive a refund the cost of return shipping will be included in your refund only if the item was deemed defective by Sienna Likes To Party.
If you are shipping an item over $75.00 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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